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TERMS AND CONDITIONS
Welcome to Pronexus SurveyOwl. By using our Services, you are agreeing to these terms. Please read them carefully. Pronexus may change these Terms and Conditions at any time for a variety of reasons, such as to reflect changes in applicable law or updates to Services, and to account for new Services or functionality. The most current version will always be posted on the SurveyOwl website.
Fees and Payments
You agree to pay to Pronexus any fees for each Service you purchase or use in accordance with the pricing and payment terms (including taxes) presented to you for that Service. Services are paid through PayPal®. Fees paid by you are non-refundable. Pronexus may change the fees charged for the Services at any time.
Privacy & Confidentiality
We recognize your right to privacy. Our web server collects domain names and other common types of traffic information in log files. We use this information to study traffic patterns. This analysis helps us improve the content and structure of our online offerings. Pronexus will store and process your Content in a manner consistent with industry security standards. Pronexus has implemented appropriate technical, organizational, and administrative systems, policies, and procedures designed to help ensure the security, integrity, and confidentiality of your Content and to mitigate the risk of unauthorized access to or use of your Content. Pronexus will treat your Content as confidential information and only use and disclose it in accordance with these Terms.
You retain ownership of all of your intellectual property rights in your Content. Pronexus does not claim ownership over any of your Content. You are responsible for your own Content and you must ensure that you have all the rights and permissions needed to use that Content in connection with the Services. Pronexus is not responsible for any actions you take with respect to your Content, including sharing it publicly. You acknowledge that, to ensure compliance with legal obligations, Pronexus may be required to review certain content submitted to the Services to determine whether it is illegal or whether it violates these Terms (such as when unlawful content is reported to us). We may also modify, prevent access to, or delete content that we believe violates the law or these Terms.
“Minors” are individuals under the age of 18 (or under a higher age if required by the laws of their residence). None of the Services are intended for use by Minors. If you are a Minor, you may not use the Services. By using the Services, you represent and warrant that you are not a Minor. You may not engage in abusive or excessive usage of the Services, which is usage significantly in excess of average usage patterns that adversely affects the speed, responsiveness, stability, availability, or functionality of the Services for other users. Pronexus will endeavor to notify you of any abusive or excessive usage to provide you with an opportunity to reduce such usage to a level acceptable to Pronexus. You may not register accounts by “bots” or other automated methods.
You must comply with all rules and regulations related to privacy and electronic communications applicable in all jurisdictions in which you operate and where recipients of your messages via the Services (“Recipients”) are located. You must provide each Recipient with clear, readily apparent, and easy-to-use opportunity to withdraw his/her express consent to receive communications from you at any time, and you must honor all such requests as quickly and completely as practicable. Pronexus may terminate the Services at any time if you breach the requirements to have consent from each Recipient and to honor requests to cease communicating with any Recipient. Note: As per the Telemarketing Rules in Canada, your phone number will be displayed so that the recipient can reach you. For more information regarding privacy and confidentiality, go to the Privacy section in the Help tab.
Suspension and Termination of Services
We are constantly changing and improving our Services. We may add or remove functionalities or features, and we may suspend or stop a Service altogether. You can stop using our Services at any time. Pronexus may also stop providing Services to you, or add or create new limits to our Services at any time. Suspending or terminating services to you can be done for reasons such as if you fail to comply with these Terms; if you use the Services in a way that causes legal liability to us or disrupts others’ use of the Services; or if we are investigating suspected misconduct by you. Pronexus has no obligation to retain your Content upon termination of the applicable Service.
Support for SurveyOwl is available through an online manual (Help tab) and other resources in the Help section. SurveyOwl offers limited email support (no phone support), contact email@example.com if you require support beyond the online manual.